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| Telecommunications Industry: Employee Relationship Program/Sales Incentives |
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| 20,000 call center employees in 18 call centers and approximately 50 business locations across the country |
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| Prior to working with EIM, this global telecommunications company had been rewarding thousands of call center employees with paper gift checks. Unfortunately, they had also been losing hundreds of thousands of dollars in checks due to loss and theft. Managing the enormous inventory of checks had become an impossible challenge. However, in order to replace the paper gift checks they needed a vehicle that would disperse the award dollars with the same immediacy as the paper gift checks. |
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EIM assisted this client in transitioning their gift check rewards to the EIM Debit Card, where there is no physical check inventory to manage…debit card deposits are issued daily…and reward issuance balances each month. In addition, EIM was able to dramatically streamline income tax reporting for program managers. Today, program participants are delighted with the debit card program and the flexible shopping it provides.
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Call Center employees receive cash bonuses deposited onto their branded debit card - debit card earnings can be spent anywhere Visa is accepted |
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Deposits are made on the debit cards daily, Monday through Friday |
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An extremely comprehensive program website offers dynamic information and inspiration to participants, plus customized, detailed reporting for program managers |
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Debit Card Operations and Custom Card Distribution |
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Web Reporting and Administration |
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Customer Service Call Center |
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Communications |
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Theft/loss problems associated with gift checks have been eliminated |
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Program managers are extremely satisfied with website, tracking/management tools |
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Participants have unprecedented flexibility in spending their Visa reward dollars |
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