|Participant Services: The Voice of the Participant |
Acting on behalf of each and every participant and ensuring their needs are met is the job of EIM participant services. This group is tasked with providing professional, helpful, high-quality service before, during and after program operation.
How does EIM accomplish this? By listening. We listen to what participants have to say and use this feedback to assist in creating better experiences. We view participant services as a fundamental requirement for success. In fact, this falls directly under one of our core competencies: best-in-class customer service. And it starts with the people we employ to ensure that our clients are positively represented and that their participants are clearly heard.
Our participant services staff is trained to meet the unique needs of incentive program participants and clients, including program details, customer care, resolution procedures, tracking metrics and linguistics. They not only process merchandise and gift or prepaid card orders, but also serve as the program’s help desk, able to answer questions regarding program rules, website participant login and navigation issues, all in one call. And because they handle confidential information, each staff member must pass a complete background check prior to employment.
Find out how our participant services can create a memorable experience for your target audience. Contact any of our knowledgeable associates located nationwide for more information.