Automotive Sales Incentive Case Study
Group Travel Management

Industry
Automotive

Program Type
Sales incentive

Objectives
Increase new vehicle sales in a competitive business environment
Deliver unforgettable travel experiences to a highly sophisticated audience

Situation Overview
Client wanted to create an exclusive program for top performing dealers that would recognize and reward them for exceeding challenging sales objectives. Additional requirements included the need to increase customer satisfaction scores and continue to enhance relationships between the client and its dealer partners.

Solutions
A unique, upscale incentive program motivated dealers to strive for one of six exclusive travel awards. Creative print materials along with Flash-based emails were created to sustain dealer enthusiasm. A custom website was created to facilitate program enrollment and administration. State-of-the-art online reporting was developed to provide 24/7 feedback, encouraging dealers to track their progress toward program objectives.

Results
New vehicle sales increased by 11% and customer satisfaction scores increased by 6%, well above expectations.
Participants rated their travel experiences 4.7 on a 5.0 point satisfaction scale.
The program was highly acclaimed by dealers and renewed by the client for three more years.