Situation Overview
Turnover at corporate stores and corporate headquarters was creating a dual negative: loss of experienced
employees and lower customer satisfaction levels. An increase in employee retention was needed to reduce
hiring and training costs and achieve stability levels above industry average.
Solutions
An employee-retention program was
developed that rewarded participants
for years of service. Instead of the tired
method of limited recognition item
selection, highly flexible award points
were deposited in online individual
accounts. Points could then be
redeemed for a wide variety of
awards based on participant desires
and lifestyles.
Results
•
Employee retention at company stores was 23% higher than industry average.
•
Employee retention at company headquarters was 14% higher than industry average.
