Program Type
Peer-to-peer recognition / employee engagement
Objectives
•
Increase employee participation in peer recognition efforts
•
Streamline processes and significantly reduce costs
Situation Overview
Client’s existing employee recognition and reward program provided limited award selection, low perceived value,
limited program reporting capabilities and no ability to track back to departmental budget line items. The original
paper-based nomination process was cumbersome. The client needed an online system to automate the entire
process, from nomination to reward point issuance, including award redemption and integrated reporting.
Solutions
A point-based system was created
which included complete tracking
and reporting capabilities. An online
“decision tree matrix” took
nominators through a series of
questions to determine how many
points a nominee should earn for
their performance. The system also
included a robust suite of reports
that allowed the client to tie
recognition and reward budgets
back to individual departments.
Results
•
58% of eligible employees used the new recognition system, a 26% increase.
•
80% of employees sent multiple reinforcement messages throughout the year.
•
650,000 cost reduction was achieved during the first year of implementation.
